General
What is your purity level for peptides? +
All Aureum peptides undergo rigorous third-party HPLC analysis. Every lot meets or exceeds 99% purity. A batch-specific Certificate of Analysis ships with every order.
Are your products for human use? +
No. All Aureum products are sold strictly For Research Use Only (RUO). Not for human consumption, therapeutic use, or veterinary use. Not approved by the FDA.
Do you provide Certificates of Analysis? +
Yes. Every vial ships with a batch-specific COA documenting identity (mass spectrometry), purity (HPLC), and appearance. Historical COAs accessible via our COA Portal using your lot number.
Where are your peptides manufactured? +
Synthesized in an ISO 9001-certified United States facility under documented quality procedures. Lyophilized under inert atmosphere for stability.
Ordering & Shipping
How fast do you ship orders? +
Orders placed before 2:00 PM ET dispatch the same business day from Salt Lake City via FedEx 2Day. International via DHL Express.
Do you offer free shipping? +
Free shipping on domestic orders over $49, with bacteriostatic water included. A flat rate applies below that line and on international.
Do you ship internationally? +
Yes, to most countries via DHL Express. Customs duties and import compliance are the buyer's responsibility. Some jurisdictions restrict research peptide imports — verify before ordering.
Can I track my order? +
Yes. Shipment tracking emails go out automatically when the label is generated. Tracking also visible in your account dashboard.
Pricing & Payment
Do you offer volume discounts? +
Yes. Volume tiers begin at 10 vials per order. Institutional wholesale pricing for universities, biotech R&D, and CROs at the wholesale application.
What payment methods do you accept? +
Available payment options are shown at checkout. If no method is available, contact contact@aureumpeptides.com for procurement support. Institutional invoice terms require separate approval.
Do you have a rewards program? +
Yes, the Atelier list. Members receive lot release notifications, ten percent on first order, and early access to limited compounds.
Storage & Handling
How should I store peptides? +
Lyophilized peptides stable at -20°C for 24 months when sealed under inert atmosphere. Refer to your Certificate of Analysis for compound-specific storage notes.
How do I work out a solution concentration? +
Solvent choice and volume depend on the assay. The on-site concentration calculator converts vial content and solvent volume into stock concentration, aliquot volume and a dilution series.
What is the shelf life? +
Lyophilized form: 24 months sealed at -20°C. In solution: 30 days at 2-8°C. Always reference your specific lot COA.
Returns & Support
What is your return policy? +
Returns accepted for damaged or short-shipped product within 30 days of delivery. Due to compound integrity requirements, unopened-and-undamaged returns require prior authorization. See full Refund Policy.
How do I contact support? +
Email contact@aureumpeptides.com for general inquiries or contact@aureumpeptides.com for lot-specific certificate requests. Reply within one business day.